Terms of Service

Who we are

Northbeam Builds is a small software studio in Austin, Texas. We build and run the tools listed on our pricing page. Questions about anything on this page: email northbeambuilds@gmail.com and a person will reply within one business day. If you need our mailing address, ask by email and we'll send it.

What you're buying

Each product is described in full on its own page. This is the short version, with the full price:

• Never-Miss-a-Lead — $199 setup + $99/month. One intake channel — missed calls, website form fills, or after-hours messages, whichever you choose at setup — with a reply in under a minute to every lead on it, one lead inbox, urgent-lead flags, and a monthly report.
• Website FAQ & Lead Capture Agent — $49, one-time. A chat box on your website that answers visitor questions from your own pages and captures the lead when a visitor wants to be contacted.
• Website + Online Booking — from $249, one-time. A multi-page website (home, services, about, contact) with an online booking calendar and booking notices sent to you. A full online store is a bigger build and is quoted separately.
• AI Chatbot — $149 setup + $49/month. A chat assistant on your site that answers customer questions around the clock from content you approve, and takes the visitor's details when it can't answer.
• AI Phone Receptionist — $399 setup + $199/month. An AI voice answers your phone, answers questions from your approved content, and books appointments into your calendar.

Not included in any product: logo design, photography, writing your service descriptions from nothing, or moving a large existing website's content over. If what you need is bigger than the box, we tell you before we start and quote it as custom work. We never bill extra work without your agreement first.

When it goes live

Your clock starts when your setup form is complete, not when you pay. The form takes about five minutes, and most of it is pre-filled for you to check.

• Website FAQ & Lead Capture Agent, AI Chatbot, and Never-Miss-a-Lead: live within 48 hours of a completed form.
• Website + Online Booking: live within 5 days.
• AI Phone Receptionist: live in 3–7 days, and only after you approve a test call.

One delay sits outside our hands. Before a business number can send texts, the phone carriers require a registration (called A2P). If that registration is still pending at the 48-hour mark, everything else goes live on time and the texting turns on as soon as the carriers finish. We'll tell you where it stands either way.

The guarantee

If we miss the live window for your product, your setup fee comes back in full. Email us, ask, and we refund it the same day we read the message. No forms, no argument.

If you pay and never finish the setup form, we refund everything automatically on day 14. You don't have to ask, and we won't hold money for a product we never built.

If your product is live but something in it is wrong (a price we typed incorrectly, an answer that doesn't match your services), that's a fix, not a refund. Tell us and we correct it. Fixes like that are part of the monthly tuning described below.

Free trials

Some products offer a free trial, stated on the product's page: what it includes, how long it runs, and the one price to continue. No trial takes a card and no trial charges anything — when it ends, it simply stops. Continuing is a separate purchase at the price on that page.

Paying, and the monthly plan

Payments run through Stripe. Stripe takes your card; we never see or store your full card number.

Setup fees are one-time. Monthly plans start the day you buy and renew on the same date each month. Every monthly plan is month-to-month. There is no long-term contract.

Cancel anytime: use the subscription link in any Stripe receipt, or email us and we'll cancel it for you. Cancellation takes effect at the end of the month you've already paid for, and we don't refund part of a month that's already running. After you cancel, your lead and conversation logs stay available to export for 30 days.

If a monthly payment fails, Stripe retries the card on its own. If it still hasn't gone through, your tool keeps running for 7 more days, then pauses. Pausing never deletes your data, and paying the open invoice turns it back on.

Your content and your data

Your tools answer only from content you approve: the services, prices, and hours from your setup form. When a question falls outside that content, the tool takes the visitor's details instead of guessing.

We don't train models on your business data. We don't sell it or hand it to advertisers. Your conversation and lead logs belong to you, and you can open them in your admin at any time.

What we need from you

Accurate setup information. We build exactly what the form says, so check the pre-filled services and prices before you send it. If you approved something that's wrong, the fix is free under tuning; just tell us.

Access where the product needs it: your website login so we can install the chat box, your phone setup for the receptionist, your calendar for bookings. We use that access only to build and run your product.

Support and monthly tuning

Email is the support channel: northbeambuilds@gmail.com. A person replies within one business day.

Your monthly plan covers monitoring, a short monthly report on what your tool did, and up to two small changes a month: a price update, a new answer, a schedule change. Bigger work is quoted first, as an add-on or a custom job.

Limits

We're a software service, not your employee, and we can't promise a specific number of leads, bookings, or revenue. Numbers you see in a demo come from published industry benchmarks. They show how the math can work, not a result we guarantee.

If something we did causes a loss, our total liability is capped at the fees you paid us in the three months before it happened.

Changes

If we change a price for customers already paying it, we email at least 30 days before the change takes effect, and it never applies to a month you've already paid for. If we change these terms in a way that matters, we'll post the new version here and email current customers.

That's the whole deal. If any part of it is unclear, email northbeambuilds@gmail.com before you buy and we'll explain it in plain words.